Under UK and Norwegian data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases for the UK in the UK GDPR and for Norway in the Norway GDPR. You can find out more about lawful bases on each website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on each website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

· Your right to erasure - You have the right to ask us to delete your personal information.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

· Your right to object to processing - You have the right to object to the processing of your personal data.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you or a supplier according to our contractual arrangements.

How long we keep information

We keep information according to the Storage Limitation Principle, considering factors such as the nature of the data, the purposes for which it is processed, and any legal or regulatory requirements.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

· Suppliers and service providers

· Professional consultants

Sharing information outside the UK or Norway

Where necessary, we may transfer personal information outside of the UK or Norway. When doing so, we comply with the UK GDPR and Norway GDPR, making sure appropriate safeguards are in place.

In the normal course of events this means transfer of information between our systems based in either the UK or Norway, or between us and our suppliers.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO in the UK or the Datatilsynet in Norway.

The ICO’s address (UK):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Datatilsynet address (Norway):

Datatilsynet
Postboks 458 Sentrum
0105 Oslo

Helpline number: 22 39 69 00

Contact Information: Kontakt oss | Datatilsynet

Website: How to complain to the Norwegian Data Protection Authority | Datatilsynet

Last updated

21 July 2025